*Important points to note
when making a booking
Your contact
details
Please take care to enter all your details correctly as we may
need to contact you with regard to your booking.
Your Email Addresses
Please take care to enter your correct email address as your email
confirmation / rejection is automatically sent to the email you
supply. If this is incorrect we cannot be responsible for getting
the information to you and will not be able to refund your booking.
Terms and
Conditions of booking
Please take care to read our terms and conditions and ensure you
understand our cancellation policy prior to making a booking online
and please note that any amendments and cancelations made directly
with the hotel will be invalid.
A brief summary of our cancellations
and amendments policy is outlined below but please
also read our terms and conditions in
full.
Cancellations and amendments to
confirmed bookings are subject to the following conditions:
- Cancellations will incur the charge
for the first night's accommodation
- Any cancellations made more than
3 months in advance will incur a £25.00 GBP
charge
- All cancellations and amendments
made within 7 days of departure will incur full
cost and be fully non-refundable
- Any Amendments will incur a £25.00
GBP charge per booking
- 100% cancellation charges will
apply to dates of stay falling within a Fair or
exhibition period
Contact
Us
Please email us at info@ryanairhotels.com or feel
free to phone, fax or write to us with your feedback, questions
and comments as they are very important to us.
Prices
Q Does
the price include tax and breakfast?
A The
price quoted includes, room,
breakfast, local services and
tax
(Unless otherwise specified), but does not include extras such
as transfers, parking or other hotel facilities (unless otherwise
specified).
Q Is the price
per room or per person?
A The
price shown on this website is per
room. However the prices featured in
our special offer section are outlined
per person per night and are strictly
subject to specific dates and our availability.
Q Is
the price per night or for the duration of the stay?
A The
price shown is for the total number
of nights that have been entered by
you into the website.
Payment
Q Is it secure
to enter your credit/debit card details?
A Our
site is secure and your credit card
details will be encrypted once entered.
Q In
what currency do we take payment
A We
offer our prices in the following three
currencies and you are free to chose
which currency on our home page prior
to making a booking
Euro (EUR)
US Dollars (USD)
Pounds Sterling (GBP)
Q At
what stage do I make payment?
A Full
payment is debited from your account
once your booking is confirmed. Your
booking is then subject to our terms
and conditions that you should read
carefully prior to making a booking.
Q Is
any payment taken if the booking is rejected?
A When
you select a hotel that is ON REQUEST,
an inquiry is made to your credit card
account to ensure that there are sufficient
funds to cover the entire cost of accommodation,
if the booking is rejected we release
the hold on your funds at the end of
that day.
Q Who
am I making the Payment to?
A The
payment is made directly to Ryanairhotels.com
Q Do
I have to make any further payments?
A When
your booking is confirmed the amount
is debited from your account and therefore
no extra payment is required for accommodation.
You only need to pay the hotel directly
for extras i.e. parking / dining /
leisure facilities etc.
Q Are
bookings final once confirmed?
A Please
read terms and conditions carefully
as there are charges for amending and
cancelling bookings.
Booking
information
Q When
do I get a confirmation reference
number?
A once
your booking is fully
confirmed your will
receive a voucher via
email, your confirmation
number will be located
on the voucher and
will like this: LLBF98765432.
As you make each request online a booking ID is generated that
looks like this: 123345 -This is NOT your confirmation number
Q Do
I need a booking confirmation / voucher?
A Yes,
always print your booking confirmation
and present it at the hotel. Simply
printing your confirmation email is
not sufficient, You can print your
confirmation via the link in the email
that is sent you you or by going into
your account on our home page. your
voucher or there may be confusion or
double payment at the hotel.
If you have any difficulty printing
your confirmation voucher contact us immediately
at info@ryanairhotels.com
Q Who
do I contact if I have any questions or have a query
about my booking?
A Always
contact us at info@ryanairhotels.com as
any amendments or cancellations made
directly with the hotel are invalid.
Q Will
the hotel be aware of our booking prior to our arrival?
A All
our bookings are held under general
allocation and the hotel is only advised
of your name 24-48 hours prior to your
arrival.
Q What is a
day-let room?
A A
day-let room is a bedroom available
for the daytime only and will not
be available to you overnight. Your
day-let room voucher will still show
1 night due to programming restrictions
but will be for one day only. Day-let
rooms are clearly marked on the website
and will usually be a feature in
an airport hotel.
Q What
are "no facilities" or "shared facilities"?
A Many
budget hotels offer rooms with no facilities.
This will consist of a bedroom with
no en-suite bathroom. You will have
shared facilities with the other guests.
Q How
can I book a suite/superior room?
A If
you wish to book a suite/superior room
email us at info@ryanairhotels.com and
we can look after your requirements.
Q Can
room types vary?
A Yes,
room types vary from hotel to hotel
and country to country. For example
a triple room may consist of three
single beds or one double and one roll
up bed. Also, often double rooms may
consist of two single bed made up as
one. Please contact us if you need
any clarification.
Q Why
do hotels without immediate availability appear on
this website?
A Hotels
with no immediate availability still
appear as we can request further allocation
from the hotel, the hotel accepts or
rejects these bookings at their discretion.
Q What
happens if the hotel I chose is unavailable?
A You
will be offered the most suitable alternative
hotel if one is available. The alternative
will be offered to you via e-mail and
you will have 48 hours from the time
you made the booking to accept this
alternative, once accepted your credit
card will be charged.
If you do not choose the alternative
offered to you it will automatically be released
without payment.
Q Can
it take longer then 24 hours to confirm a booking
on request?
A Bookings
ON REQUEST are usually processed within
twenty-four hours. Very occasionally
it may take longer than that if the
hotel reservations office is closed,
particularly if you process your booking
at the weekend. Also take into consideration
time differences.
Destination
Q In which
destination will the hotel I chose be located?
A When
you search for a hotel in a destination,
all the surrounding regions may also
appear for your convenience. Please
ensure to read the address of the
hotel you choose or contact us for
assistance.
Q Where will my hotel be located exactly?
A The hotel's approximate Location
is stated below each hotel name i.e. 5km from city center, please
take note of the closest city as it may not be the destination
you chose but a surrounding city.
Q What
Airport will be closest to my hotel?
A Please
note that the hotel description includes
the distance to the closest major airport.
Please note that this may not be the
airport to which you are arriving.
Please contact us for assistance at info@ryanairhotels.com
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