*Important points to note when making a booking
Your contact details
Please take care to enter all your details correctly as we
may need to contact you with regard to your booking. Your Email Addresses
Please take care to enter your correct email address as your
email confirmation / rejection is automatically sent to
the email you supply. If this is incorrect we cannot be
responsible for getting the information to you and will
not be able to refund your booking.
Terms and Conditions of booking
Please take care to read our terms and conditions and ensure
you understand our cancellation policy prior to making
a booking online and please note that any amendments and
cancelations made directly with the hotel will be invalid.
A brief summary of our cancellations and amendments policy
is outlined below but please also read our terms and conditions
in full.
Cancellations and amendments to confirmed bookings are subject
to the following conditions: - Cancellations will incur the charge for the first night's
accommodation
- Any cancellations made more
than 3 months in advance will incur a £25.00 GBP
charge
- All cancellations
and amendments made within 7 days of departure will
incur full cost and be fully non-refundable
- Any Amendments
will incur a £25.00 GBP charge
per booking
- 100% cancellation charges will apply
to dates of stay falling within a Fair or exhibition
period
Contact Us
Please email us at info@aerlingushotels.com or feel free to
phone, fax or write to us with your feedback,
questions
and comments as they are very important to us.
Prices
Q Does the price include tax and breakfast?
A The price quoted includes, room, breakfast, local services
and tax
(Unless otherwise specified), but does not include extras
such as transfers, parking or other hotel facilities (unless
otherwise specified).
Q Is the price per room or per person?
A The price shown on this website is per room. However the
prices featured in our special offer section are outlined
per person per night and are strictly subject to specific
dates and our availability.
Q Is the price per night or for the duration of the stay?
A The price shown is for the total number of nights that
have been entered by you into the website.
Payment
Q Is it secure to enter your credit/debit card details?
A Our site is secure and your credit card details will be
encrypted once entered.
Q In what currency do we take payment
A We offer our prices in the following three currencies and
you are free to chose which currency on our home page prior
to making a booking
Euro (EUR) US Dollars (USD) Pounds Sterling (GBP)
Q At what stage do I make payment?
A Full payment is debited from your account once your booking
is confirmed. Your booking is then subject to our terms
and conditions that you should read carefully prior to
making a booking.
Q Is any payment taken if the booking is rejected?
A When you select a hotel that is ON REQUEST, an inquiry
is made to your credit card account to ensure that there
are sufficient funds to cover the entire cost of accommodation,
if the booking is rejected we release the hold on your
funds at the end of that day.
Q Who am I making the Payment to?
A The payment is made directly to info@aerlingushotels.com
Q Do I have to make any further payments?
A When your booking is confirmed the amount is debited from
your account and therefore no extra payment is required
for accommodation. You only need to pay the hotel directly
for extras i.e. parking / dining / leisure facilities etc.
Q Are bookings final once confirmed?
A Please read terms and conditions carefully as there are
charges for amending and cancelling bookings.
Booking information
Q When do I get a confirmation reference number?
A once your booking is
fully confirmed your will receive a voucher via email, your
confirmation number will be located
on the voucher and will like this: LLBF98765432.
As you make each request online a booking ID is generated
that looks like this: 123345 -This is NOT your confirmation
number
Q Do I need a booking confirmation / voucher?
A Yes, always print your booking confirmation and present
it at the hotel. Simply printing your confirmation email
is not sufficient, You can print your confirmation via
the link in the email that is sent you you or by going
into your account on our home page. your voucher or there
may be confusion or double payment at the hotel.
If you have any difficulty printing your confirmation voucher
contact us immediately at info@aerlingushotels.com
Q Who do I contact if I have any questions or have a query
about my booking?
A Always contact us at info@aerlingushotels.com as any amendments
or cancellations made directly with the hotel are invalid.
Q Will the hotel be aware of our booking prior to our arrival?
A All our bookings are held under general allocation and
the hotel is only advised of your name 24-48 hours prior
to your arrival.
Q What is a day-let room?
A A day-let room is a bedroom available for the daytime only
and will not be available to you overnight. Your day-let
room voucher will still show 1 night due to programming restrictions
but will be for one day only. Day-let rooms are clearly marked
on the website and will usually be a feature in an airport
hotel.
Q What are "no facilities" or "shared facilities"?
A Many budget hotels offer rooms with no facilities. This
will consist of a bedroom with no en-suite bathroom. You
will have shared facilities with the other guests.
Q How can I book a suite/superior room?
A If you wish to book a suite/superior room email us at info@aerlingushotels.com and we can look after your requirements.
Q Can room types vary?
A Yes, room types vary from hotel to hotel and country to
country. For example a triple room may consist of three
single beds or one double and one roll up bed. Also, often
double rooms may consist of two single bed made up as one.
Please contact us if you need any clarification.
Q Why do hotels without immediate availability appear on
this website?
A Hotels with no immediate availability still appear as we
can request further allocation from the hotel, the hotel
accepts or rejects these bookings at their discretion.
Q What happens if the hotel I chose is unavailable?
A You will be offered the most suitable alternative hotel
if one is available. The alternative will be offered to
you via e-mail and you will have 48 hours from the time
you made the booking to accept this alternative, once accepted
your credit card will be charged.
If you do not choose the alternative offered to you it will
automatically be released without payment.
Q Can it take longer then 24 hours to confirm a booking
on request?
A Bookings ON REQUEST are usually processed within twenty-four
hours. Very occasionally it may take longer than that if
the hotel reservations office is closed, particularly if
you process your booking at the weekend. Also take into consideration
time differences.
Destination
Q In which destination will the hotel I chose be located?
A When you search for a hotel
in a destination, all the surrounding regions may also appear
for your convenience. Please ensure
to read the address of the hotel you choose or contact us
for assistance.
Q Where will my hotel be located exactly?
A The hotel's approximate Location is stated below each hotel
name i.e. 5km from city center, please take note of the
closest city as it may not be the destination you chose
but a surrounding city.
Q What
Airport will be closest to my hotel?
A Please note that the hotel description includes the distance
to the closest major airport. Please note that this may
not be the airport to which you are arriving. Please contact
us for assistance at info@aerlingushotels.com
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